AFTER-HOURS EMERGENCIES
Contact Alta Ventures One LLC during business hours for any maintenance issues or leave a message after business hours and we will return your call the next day.
Our after-hours emergency service is for extreme emergencies only (fire, electrical, lightning strike, water leaks and lock-outs). Should you have an after-hours emergency, please call my mobile phone at 571-214-1128 You will be able to leave a message and your call will be returned promptly.
BEACH NOURISHMENT AND CONSTRUCTION
From time to time it is necessary to replenish our beaches through Beach Nourishment Projects. During these projects, sand will be pumped onto the shoreline by offshore dredges to widen the existing beaches, which have suffered from erosion in many places. The goal of these beach nourishment projects is to replenish and protect the homes and beaches we all love, from coastal storms that threaten our shoreline. These projects will be completed in sections to minimize the impact on visitors to the area and ensure that the beaches are still accessible for your enjoyment.
Beach nourishment projects require management as time goes on. The next round of re-nourishment is tentatively planned for 2022 in the towns of Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, and Nags Head. Plans are in the early stages, but a contract has been secured with Coastal Protection Engineering in Wilmington, NC.
We apologize in advance for any inconvenience this causes and are confident you understand the importance and necessity of this project so you can continue to return and enjoy the Outer Banks beaches for many years to come. We hope you will choose to make the best of your vacation should you find your stay impacted by the beach nourishment project.
Alta Ventures One LLC cannot predict when or where these jobs will begin or how long they will last. Since we have no control over these situations, no compensation or moves to other properties are possible.
CANCELLATIONS
All cancelled reservations are subject to a $250.00 cancellation fee. All cancelled reservations are subject to a $250.00 cancellation fee. All cancellations must be received in writing. Tenant is responsible for verifying that Alta Ventures One LLC has received their cancellation letter. No refund of payment on confirmed reservations until the canceled period is fully re-rented and confirmed with payment for the same rental amount (if multiple reservations make up the canceled period then all reservations must be confirmed with payment before a refund is processed). Tenant will be responsible for any discounts (plus tax) extended to re-rent the property. Every effort is made to re-rent the home; however, if the home does not re-rent, all monies received will be forfeited. Once re-rented, all payments (less non-refundable travel insurance premium, non-refundable cancellation fee and any discounts) will be returned to the credit/debit card(s) used to secure your reservation. If your card is no longer active (canceled, expired, etc) you will receive your refund by mailed check instead. If you secured your reservation by cash, check, or money order you will receive your refund by mailed check. Please note: Refunds could take up to 30 days to be processed after payment is received on the re-rented period, this could mean not receiving your refund until after the stay begins. Please note: Nonpayment of any deposits or balances due may result in reservation cancellation.
CHECK-IN
Check-in starts at 5:00 p.m. on your date of arrival.
We make our best effort to see that your home is ready by 5:00 p.m. However, there are some situations where additional cleaning and maintenance is required and homes may not be ready until after 5:00 p.m. When necessary, we reserve the right to extend check-ins to allow extra time for cleaning or maintenance. Tenants may not go to the property (including driveways and outside showers) prior to check-in, as this will delay the cleaning and maintenance process.
Keep the following in mind during your stay:
- Please be respectful of the owner’s property. Do not move furniture.
- Keep doors and windows closed when the air conditioning is on.
- The thermostat will not allow a temperature below 70 degrees in the summer; you may freeze the unit and it can take up to 24 hours to thaw and begin cooling the home. Additionally, leaving doors and windows open for more than 5 minutes will turn off the system. Opening doors and windows will greatly increase the humidity in the home. For every 10% relative humidity increase over 30%, the temp in the house feels 1F warmer than the actual temperature (e.g., 72F with 70% humidity will feel like 77F in the house).
- Do not remove any item from the home.
- Owners’ closets are clearly marked and off limits. Please do not try to open.
- Follow all posted pool and hot tub rules. Children must be supervised by an adult in the pool area at all times. No pets are allowed in the pool, pool area or hot tub.
- Please do not overfill the refrigerator or block venting for optimal cooling.
- Allow up to 24 hours for the refrigerator to cool after filling with groceries.
CHECK-OUT
Check-out is at 9:00 a.m. on day of departure. Cleaning crews arrive at the home at 9:00 a.m.; your prompt departure is appreciated.
Please leave the home tidy and in the condition it was found on check-in day by completing the following items:
- Remove only the fitted/flat sheets from all beds and leave them piled at the foot of the bed
- Clean out the refrigerator and leave the refrigerator/freezer settings on medium
- Place all trash in the cans provided or in a nearby dumpster. Move trash cans/recycle bins to the edge of the street the night before you leave. Make sure all trash is placed INSIDE of the cans, or the trash will not be picked up (Pick-up is done prior to dawn.)
- Please wash and put away all dishes or place them in the dishwasher and begin the cleaning cycle
- No need to adjust the thermostat because the comfort settings schedule will adjust the temperature after your departure
- Please turn off all inside and outside lights – There are two switches that can turn all lights off in the house – to the left of the lower level foyer door & to the right of the middle level foyer door
- Leave grills, furniture, and accessories as you found them
- Remove toys/trash from the pool area
- Make sure the hot tub cover is secure
- Make sure the propane tank has been shut off for all gas grills
- Please clean any and all grills using the grill brush provided
- If any member of your party has smoked outside, please be sure all cigarette butts have been picked up from the grounds
- Check closets, drawers and under beds for personal items
- If you logged into a smart device or streaming program with your personal login information, be sure to log out
- Please make sure you close and secure all windows and doors and also have someone check the security of all doors and windows from outside the home
DISCLOSURE
Every effort has been made to ensure that our descriptions, available amenities, rates and distances to ocean accesses are accurate. However, we cannot be held responsible for changes made in furnishings or equipment, inaccurate descriptions, distance to ocean errors, printing errors, or errors on any third party sites, such as but not limited to, Airbnb, Booking.com, VRBO, etc.
We regret that we will be unable to move you to another home or compensate you for errors or omissions that may be included on our website or any third-party site.
FIREPLACES
Fireplaces are available for use from October 15 through April 15. We will make every effort to ensure that is operational during the guest’s stay; however, we cannot guarantee fireplace operation. Propane deliveries may take several days and cannot be guaranteed.
If the home has a wood-burning fireplace, guests are responsible for purchasing the firewood.
HURRICANES
Hurricane season lasts from June 1st until November 30th each year.
In the unfortunate event that a hurricane should threaten the Outer Banks, it is important that you immediately follow instructions given by local authorities and Alta Ventures One LLC for the safety of your family/friends, our employees, and our first responders. We strongly recommend you purchase the travel insurance as explained in the Travel Insurance section of these policies to protect your vacation investment should there be an evacuation due to a tropical system/hurricane.
KEYLESS ENTRY
Vitamin Bay utilizes keyless entry allowing you to go straight to the home. Guests staying in keyless entry homes will be sent their access code prior to arrival.
MAIL AND MESSAGES
Vitamin Bay does not receive mail from the USPS. Deliveries can be made through FedEx and UPS.
OCCUPANCY
Alta Ventures One LLC one rents to family groups. A family group is defined as: parents, grandparents, children and extended family members. Tenant acknowledges that he/she is at least 25 years old and understands that he/she must personally occupy the property for the entire period. Tenant further acknowledges he/she may not rent the property for non-family group use such as high school, college or civic groups and to do so constitutes a material breach, which is grounds for immediate eviction as set forth herein.
Maximum occupancy of Vitamin Bay is 16 occupants. Under no circumstances shall occupancy exceed this number. Occupancy of the rental property includes children, except infants in cribs.
Please note: No campers or mobile units may be parked at the home for the purpose of additional sleeping space. Exceeding maximum occupancy is a material breach of the rental agreement and may lead to termination without a refund.
RIGHT OF ENTRY, ACCESS AND SECURING THE PROPERTY
Owner and his agents reserve the right to enter and inspect property without prior notice to Tenant. Owner and his agents reserve the right to schedule professional services during tenancy including but not limited to inspecting, making repairs, replacements, or installations, or showing home to prospective purchasers or tenants. Tenant is responsible for securing rental property during tenancy, including protection from
intruders and the elements.
OWNER CLOSETS
Vitamin Bay’s owners maintain locked closets and or utility room in their home for storage of personal items. Please respect these locked closets and storage rooms and do not attempt to open them.
Any damage to this area of the rental property will be billed directly to the guest, since this type of damage is willful. Opening an owner’s closet is a material breach of the rental agreement and may lead to termination without a refund
PAYMENTS
An advance rental payment of one-half (50%) of the rent is required at time of booking reservation. If signed lease agreement and payment are not received within two (2) days, the reservation will be canceled.
Personal checks are accepted for advance rental amounts, balances, and security deposit payments provided the check is received 30 days prior to the date of arrival. For payments received 30 days or less prior to the date of arrival, payment must be made in the form of certified or cashier’s check, money order, MasterCard®, Visa®, Discover®, or American Express®.
Final payments are required 45 days prior to your scheduled arrival date. An invoice is sent approximately 52 days in advance of your arrival date reminding you of your final payment.
When making your remittance, please be sure that the name of the leaseholder can be found on your check/money order.
All advance rent amounts and rents will be deposited in an interest-bearing trust account at Bank of America (Bank of America Corporate Center, 100 North Tryon Street, Charlotte, NC 28255), and the interest accrued to Alta Ventures One LLC
THERMOSTATS / AIR CONDITIONING / HUMIDITY CONTROL
The house utilizes Ecobee thermostats. They are limited to a low temperature of 70F. The comfort settings are set as follows:
- 4am to 10pm – 72F
- 10pm to 4am – 70F
There are contact sensors on every door and window in the house. If any door or window has been open for more than 5 minutes. The AC system on that level will turn off. The system will turn back on 5 minutes after all doors on the level have been closed. There are humidity sensors in the bathrooms that will turn the bath fan on if humidity rises above 70%.
POOL AND HOT TUB
The private pool will be open beginning the weekend of April 14th* and close the weekend of October 16th.*
Heated service for private pools requires one week’s notice prior to your date of arrival. There is an additional $500 fee to heat the pool. Most pool heaters heat five to eight degrees above outside air temperatures. The pool heater will be set to 83F.
The pool and hot tub are cleaned, serviced, and chemically treated between guest arrivals on Fridays. Please do not use pools or hot tubs before 5:00 PM on your arrival day. An additional mid-week service and treatment is also provided.
Guests understand and agree that Alta Ventures One LLC is not responsible for any accidents that may occur regarding the use of the pool, hot tub and/or other equipment.
Please be aware that there are particular risks involved with using pools and hot tubs. It is important to read the information given to you at check-in to familiarize yourself with safety policies pertaining to the pool and hot tub use. Pool open and close dates are subject to change without notice, and no refunds will be given. Thee Pool and spa are not guaranteed to be accessible upon guest arrival.
*Please note: Pool open and close dates are approximate and are not guaranteed to open or close on the dates specified above.
TRASH AND RECYCLING
Each tenant is responsible for properly disposing of all trash during, and at the conclusion, of their stay. Please make sure all trash from within the home is put into the designated trash/recycle can be located at the property. These cans must be rolled to the edge of the street the night before the scheduled trash pick-up, as Waste Management arrives very early in the morning. Trash and recycling collections are twice per week during the “In” season. The trash/recycling collection days will be posted on the refrigerator in your rental property. If this information is missing, please call our office to confirm the collection days.
Please note: Any trash/recycling that is not put in the trash/recycle can(s) and rolled to the street will not be picked up by Waste Management. Trash/recycling that is found to have not been taken down to the street or that does not fit into the designated container will result in a $75 charge to the leaseholder.
TRAVEL INSURANCE
We strongly recommend insuring your vacation investment with travel insurance.